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Consumer Protection Code (CPC)


The Consumer Protection Code is a set of rules and principles that all regulated financial services firms must follow when providing financial products and services to consumers. The provisions of the Consumer Protection Code came into effect on 01 July 2007.


On 19 October 2011, the Central Bank of Ireland published a revised Consumer Protection Code (2012 Code), which came into effect from 1 January 2012 for regulated entities including banks, insurance and investment companies and intermediaries.


In September 2019, the CBI published an addendum to the CPC to give effect to the new consumer protection measures. The addendum amends certain provisions of the CPC in relation; to conflicts of interest; an intermediary’s use of the term ‘independent’ in describing itself or the services it provide; and the provision of information about commission arrangements. The changes came into effect on 31 March 2020.

Learning Objectives

Learners will cover the following in this 5 Part Module:

Part 1: Introduction

Part 2: General Requirements

Part 3: Provision of Information

Part 4: Knowing the Consumer and Suitability & Post-Sale Requirements, Rebates and Claims Handling

Part 5: Advertising, Errors and Complaints Resolution & Records and Compliance


This course will take approximately 1 hour to complete. 


Accredited for 1 CPD hour with both IOB, LIA, and The III.

Time: 1 hour

Randomised Assessment

Bespoke Optional

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